Lloyds Banking Group

Lloyds Banking Group (LBG) is a leading UK-based financial services group providing a wide range of banking and financial services to personal and corporate customers. Formed through the acquisition of HBOS by Lloyds TSB in 2009, it is now the 23rd largest company of London Stock Exchange, with more than 110,000 employees serving the financial needs of over 30 million customers. Financial services are offered through a number of well recognized brands including Lloyds TSB, Halifax, Bank of Scotland, and Scottish Widows.

The Challenge

The vision for LBG is to be recognized as the best bank for customers. Its strategy is to create value for shareholders by investing where it can make a real difference for customers, communities, and colleagues.

The Solution

Trying to preserve a vivid vision for the future, LBG in collaboration with the Centre for Sustainability & Excellence (CSE), embarked on a sustainability journey, and since 2004 have identified and responded to great challenges. CSE has provided a variety of consulting services to LBG according to CSE methodology.

The Benefits

Creation Identification of Sustainability Risks

Identification of key material impact areas and determination of relative Key Performance Indicators

Opportunities for stakeholder involvement and engagement

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